Business Cloud Phone Service Features
Features A-C
The Administrator Portal is a foundational tool that allows your company’s administrator(s) to fully manage and customize the phone system – and monitor account activity in real time.
This feature indicates which phones on the system are in use by displaying a clear status on your phone display. Each BLF key on your phone also acts as a speed dial.
Call Announce whispers an audible version of the custom tag to you before the call is connected.
Block calls based on an area code, number or other options like 411 or international calls. Call Blocking is available for your entire account, or just a single extension.
Join an additional person to your call is as easy as pushing a few keys on your desk phone or mobile phone.
Call Continuity from Vonage Business makes sure that you'll never have VoIP service interruption - even if the power goes out.
Redirect calls to your mobile or other phone so you won’t miss any calls.
Calls can be forwarded to multiple extensions that will ring simultaneously
Easily put a call on hold while you answer another call.
Provides detailed business VoIP call records by extension or account.
Call Monitoring is an add-on feature that provides authorized users the ability to listen in on and "monitor" calls, "whisper" to the user being monitored, and also "barge" into the call to help facilitate a discussion.
“Park” a call in a “spot” and have the call retrieved by another extension on the account.
Transfer calls that were taken on your cell phone using Never Miss Call settings back to your desk phone without interruption.
Incoming calls are placed in a call queue until they can be answered.
Set your own call recording rules across the organization and access recordings upon command, with 500 hours of password-protected online storage.
Record what you want, when you want on your own phone extension. Includes 15 hours of recording time, with recordings conveniently accessible on your User Portal.
Know who’s calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.
"Blind" and "Attended" transfers, meaning you can transfer the call with or without speaking with the other person first. Once the call is transferred, simply hang up the phone.
Be notified when someone else is trying to call if you are already on a call.
Know who’s calling before you answer.
Block your caller ID on outbound calls.
Forward calls to cell phones and use VoIP functions from cell phones.
Embed a button into your webpage or email signature that provides your customers with a quick and easy way to contact you.
Seamlessly integrate Vonage VoIP service with your web browser and initiate calls with Click-to-Dial.
Because Vonage Business VoIP service and features are hosted in the cloud, there’s no equipment to buy.
Set up a conference call with up to 30 people using a pre-assigned call-in number.
Easily identify origin of incoming calls by adding a unique tag to each published phone number.
Features D-Z
Provides real time status of all extensions within your cloud PBX.
Directory Assistance (411) is an included VoIP feature that allows you to gather information from listings. Additional fees may apply.
Callers go directly to voicemail when you don’t want to be disturbed.
This feature lets you seamlessly change the presentation of your Caller ID with the simple click of a few digits on your phone.
Set an address for individual extensions or your entire account so that responders know where to send help in the event of an emergency.
Calls can be forwarded to multiple numbers that will ring in a designated sequence.
Vonage's long distance rates are 75% lower on average than traditional carriers.
Portray a local presence in any additional market by publishing a local phone number in any area code
This number is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.
You can use up to three different phones on the same Vonage Business extension.
Vonage Business customers have the option of uploading their own music or customized recording.
"Never Miss a Call" allows you to customize VoIP call settings so that you always stay connected no matter where you are. Read
Broadcast an announcement to your entire team - or just those paging groups you've selected.
Send and receive faxes from your desktop or mobile without the hassle of wasted paper, expensive toner or a clunky fax machine. Incoming faxes are delivered straight to your email.
Our experienced team will help you transfer your existing phone number from your current provider.
This feature provides options for setting Caller ID numbers – and if preferred, alpha-numeric names – that appear on outbound calls for each extension.
Set a default area code for your VoIP extension or account and make numbers in that location even easier to dial.
Configure your cell phone or other type of desk phone to ring as soon as a call comes in.
Toll Free Numbers allow you to be reached by anyone in the US and Canada without the caller incurring any long distance charges.
Manage your voice, fax, and email messages from a single inbox in your email client.
End-users configure and manage their own business VoIP service through an easy-to-use Web interface.
Used to gather voicemail messages for a particular function or for employees that do not need full phone service.
The Virtual Receptionist is a free feature included with every account that streamlines efficiency for your business.
VoIP Voicemail is a cloud PBX voicemail feature that allows you to securely check your messages from anywhere, even online.
Receive voicemail as an .mp3 file (audio file) attached to email
This feature transcribes your voicemails and immediately delivers an email with the content of the message written out – accessible on any device where you check email.
The Work from Anywhere feature of Vonage Business phone service allows employees to stay connected no matter where they are.