Business Cloud Phone Service Features

 

Cloud PBX

Hosted PBX service

Get the power of an enterprise-class phone system without the cost and complexity of PBX hardware. Setup is quick and easy, and you can access and manage your system from anywhere. Connect remote teams as if they are in the same room, and give your employees access to phone and fax features wherever they work—so your phone system works the way you do.

Auto-Receptionist

Every local or toll-free RingCentral number includes Auto-Receptionist, which greets and identifies callers and directs calls anywhere.

Multi-level IVR

Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.

User templates

Create and apply batch configurations to multiple users at once—which saves time by reducing repetitive, manual tasks and streamlines your administrative routine.

Call reports

Generate historical call analysis and trending metrics to gain insights into call usage and help improve business performance.

Music on hold

Keep callers entertained and informed with music and messages while they're on hold.

Extensions

Extensions create a flexible structure that incorporates employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.

Dial-by-name directory

RingCentral's Dial-by-Name Directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

Call monitoring

Call monitoring is an effective business tool to improve employee performance and productivity. Authorized users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

Single Sign-On

With Single Sign-On, your users can log in to RingCentral automatically with their corporate credentials, without memorizing another set of user names and passwords. You can reduce your IT overhead of assisting users' password recovery. Your company will also have a central authentication point to provide secure access to RingCentral service from the web, desktops, or mobile devices.

RingCentral Global Office

Simplify the management of your RingCentral phone system across all global offices. With RingCentral Global Office, you easily connect your global workforce and streamline communications with one cloud-based phone system. You will benefit with free extension-to-extension calling within global offices, and with cost-effective calling plans within supported countries.

Phone Service & Devices

Secure VoIP Service

RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.

Caller ID control

RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs—including displaying your business name when making calls.

RingOut®

RingOut® enables one-touch calling from any phone or internet-enabled computer.

RingMe®

RingMe® makes it easy for customers to contact your company from anywhere in the world.

Desk phones

RingCentral offers the unparalleled quality and reliability of Polycom® and Cisco® phones, including Presence-enabled phones with expansion modules. These IP phones come RingCentral Plug & Ring® ready, with industry-leading voice quality and all the features you expect from an office phone.

Conference phones

Polycom® sets the standard for conference phones. You get the benefit of RingCentral Plug & Ring® phones with RingCentral’s Polycom® conference phones.

Cordless phones

RingCentral offers cost-saving Yealink SIP-based cordless phones with RingCentral Plug & Ring® ready. Enjoy the freedom of in-office mobility with industry-leading voice quality.

Analog adapters

An analog telephone adapter (ATA) allows you to connect a standard analog device to your RingCentral service. By connecting the ATA to an internet connection and the other end to your device, you get all the benefits of VoIP on your existing device—desk phone, conference phone, cordless phone, or even fax machine.

Desktop app

The RingCentral desktop app is a comprehensive communications solution featuring voice, fax, text, conferencing, and online meetings. There’s no need to use separate applications for day-to-day calls, conferencing, and web meetings. Your productivity soars with RingCentral's flexible call management, advanced options, and intuitive interface.

Call Management

Answering rules

Give your business phone system the flexibility to work around any schedule. Based on a range of options, answering rules route calls for your company’s main number as well as for individual extensions and mailboxes.

Call forwarding

Always be in the right place at the right time to take calls. Call Forwarding is completely transparent to the caller and makes it possible for your company to be on-call, all the time.

Automatic Call Recording

Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily playback and download recordings anytime—or turn off the recording feature at your convenience.

Presence

Whether you are using your desk phone, the mobile app, or a softphone, you can now share your Presence status—available, busy, or on-hold—with your admins or colleagues. Easy to configure and manage, Presence across devices is a unique feature only available through RingCentral, delivering convenience and improved productivity.

Call Flip

With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone or softphone. Call Flip is easy to setup and offers convenience and flexibility for call handling.

Call Park

Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.

Call screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Shared Lines

Share one phone number across multiple phones, and answer calls from any phone.

Intercom

With Intercom, you can make announcements via desk phones to colleagues across all your office locations.

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Call logs

RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call.

Message alerts

Get instant notifications for voice and fax messages via email, SMS, the RingCentral desktop app, or the RingCentral mobile app.

Missed-call notifications

Get notified when you miss a call.

Collaboration

Team Collaboration

Glip makes team collaboration better, faster, and more productive. Gone are the days when you walk away from your desk only to come back to an email thread from multiple team members. Gone are the many hours spent searching your email inbox for a file attached to an email. And then there are the countless times you spent looking for the contact information of a team member.

Video Conferencing

Host HD video conferences with up to 50 attendees around the world—anytime, anyplace—using your computer, smartphone, or tablet.

Online Meetings

Share from files your desktop, websites, PowerPoint presentations, spreadsheets, and more with team members and customers.

Audio Conferencing

You get unlimited audio conference calling with a single company bridge. Each user has their own host and participant access codes, so you can hold conferences whenever you want—with up to 1,000 attendees.

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